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recall Galaxy Note 7

There were 35 reports globally about a battery issue, which leads to devices blowing up. Followed by these exploding incidents, Samsung issues a statement to recall its Galaxy Note 7 smartphones in India. The company’s decision to recall Galaxy Note 7 may be the biggest such incident in the smartphone market. After a statement from Samsung’s global team, the India unit also issued a similar statement. In it, Samsung acknowledges that the delay in shipping will cause issues, but given that no units had been delivered, there’s obviously no need for replacements here. Samsung India is currently waiting to hear from its global counterpart to confirm when it will resume sales for the Galaxy Note 7 in India.

ALSO READ: Samsung to Suspend Galaxy Note 7 Sales

Here’s Samsung’s statement to recall Galaxy Note 7:

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have delayed sales of the Galaxy Note7 in India.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers.

Samsung Galaxy Note 7’s sale was supposed to start from 2nd September. Samsung Galaxy Note7 is powered by a Exynos 8890 octa core processor. It has 4 GB LPDDR4 RAM and 64 GB UFS 2.0 storage. The phone will be running on Android 6.0.1 Marshmallow with Samsung’s own skin out of the box. Samsung Galaxy Note7 comes with a 5.7 inch Super AMOLED dual edge curved screen with a resolution of 2560 x 1440 pixels. The handset weighs 169 grams including the 3500 mAh battery and measures 153.5×73.9×7.9mm. There is a 12 MP camera on the rear and a 5 MP selfie camera on the front with an f/1.7 aperture. Other features are 4G LTE, GPS/A-GPS, NFC, MST, USB Type C port, Iris scanner, Finger print scanner, heart rate sensor, Barometer, Bluetooth 4.2and Wi-Fi 802.11ac.

ALSO READ: Samsung Galaxy S8 to have dual-rear cameras

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